BOOKING TERMS AND CONDITIONS – Nourish+ Retreat, 4th–8th May 2026

Please read these Terms & Conditions carefully. They contain important information about your retreat contract.

1. CONTRACT

Your contract is with The Writing Well, referred to as “we” or “us” in this contract. A binding contract is only entered into when we issue a confirmation invoice. By contacting us to make a booking you accept that you have the authority to bind all members of your party to these terms and conditions.

2. PAYMENT FOR YOUR RETREAT

A deposit of 20% of the total retreat price is required at the time of booking. We reserve the right to vary the deposit as appropriate. The balance is due 60 days prior to start of retreat. If the booking is made less than 60 days before the start of retreat, the full amount is due on booking. If any balance remains unpaid, we reserve the right to treat your booking as cancelled and apply the cancellation charge set out below.

Payment must be in the currency of the invoice and you are responsible for bank charges. No charge is levied for payment by debit card or credit card.

3. INFORMATION

Whilst we make every effort to ensure that the information in our brochures and on our websites and elsewhere is as accurate as possible, details are often published many months before your retreat takes place. We reserve the right to make changes to the brochure, the websites and elsewhere and any information they contain. You will be informed of any material changes before booking. The Writing Well are only responsible for information contained within our own publications and websites. We are specifically not responsible for third party information (from tourist boards and hotels for example) contained in any other brochures or websites.

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we reserve the right to charge a £50 administration fee per person plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than 60 days prior to start of retreat as a cancellation and apply the cancellation charges set out below.

(B) CANCELLATION

All cancellations must be made in writing by the person who made the booking, and emailed to hello@kateoldfieldwrites.com, and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:

Number of days prior to start of retreat /Cancellation charge as percentage when cancellation notice received of total retreat price.

Up to 60 days Forfeit deposit

55-43 Days 50%

42-31 Days 75%

30 Days or less 100%

The penalties are in addition to the non-refundable elements of the booking which have been contracted on your behalf and notified to you. If we are able to recover any of our losses from our suppliers, we will refund those to you subject to a reasonable administration fee. Agents or third party organisations acting on our behalf are unable to amend or change the contract or terms and conditions within it.

5. AMENDMENT AND CANCELLATION BY US

(A) AMENDMENTS

It is occasionally necessary for us to make changes to advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your retreat after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable.

(B) CANCELLATION BY US

Whilst we hope we will never have to cancel your retreat this does very occasionally happen and we reserve the right to do so. We will provide a full and prompt refund.

Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, changes of schedules or operational decisions of transport providers.

(D) LOW BOOKINGS

Compensation is not payable if a retreat or tour does not take place because a required minimum number of participants to enable the retreat or tour to take place has not been reached and you were informed of that requirement at the time of booking.

6. PRICES

All prices advertised or quoted are per person in pounds sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded.

7. OUR RESPONSIBILITIES TO YOU

We take care to ensure that all involved in the preparation and supply of your retreat maintain the highest standards.

(a) We will pay reasonable compensation (subject to (c) below) if the product supplied to you is not of the standard described or contracted for by you. This compensation will be limited (except in the case of death or injury) to no more than the retreat price of the person affected.

(b) Should failure in your retreat arrangements relating to you or any member of your party being killed, injured or becoming ill during or as a result of, carriage or coach as part of the retreat arrangements organised by us our liability to pay compensation is limited in accordance with the liability of the carrier/service under any convention which governs such services.

(c) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our retreat contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(d) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

6. COMPLAINTS

If you have any complaint or problem whilst on the retreat you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. Any unresolved complaints must be notified to us in writing within 30 days of your return.

10. TRAVEL INSURANCE

Your retreat package with us does NOT include travel insurance and it is your responsibility to ensure you have adequate insurance cover. In accordance with normal industry practice, we will require you to have adequate travel insurance to provide accident and medical cover before your retreat. Such insurance should ideally be valid from the date of booking, be valid throughout the retreat duration and financially cover any probable loss through cancellation, amendment, accident or health related problems. You should ensure you are covered for all activities you are planning on your trip.

12. SPECIAL REQUESTS

Whilst we will endeavour to comply with any special requests such as diets and room requirements, we can only do so on a “goodwill” basis. As these are usually only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.

13. EXCURSIONS AND ACTIVITIES

We are only responsible for excursions and activities sold by us and which form part of your retreat contract.

14. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

15. DATA PROTECTION POLICY

In order for us to process your booking we need to store and record your information, including data as supplied. This may include transfer of such information to parties involved in the arrangements of your retreat. Equally we use such information for updating our mailing lists and from time to time you may receive information from us or from another company from within The Writing Well. Should you not wish to receive such literature you must advise us in writing.

16. ADDITIONAL INFORMATION

In addition to these general booking conditions, specific relevant destination information may be contained within the individual brochures and website.

(https://www.protectedtrustservices.com/services/consumer-protection/)

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The Writing Well 16 Rectory Road, Oxford, OX4 1BU